FAQ
FREQUENTLY ASKED QUESTIONS (FAQ'S)
We hope you find what you are looking for. If we haven't answered your question below, please feel free to get in touch with us.
HOW CAN I BECOME A PARTNER AND CARRY ROCKY PRODUCTS IN MY BUSINESS?
Please fill out the qualifying questionnaire and one of our team members will reply to your inquiry.
CAN I ORDER ONLINE AND GET MY ITEMS SHIPPED TO ME?
Once you are an approved partner with Rocky, your account manager will reach out to you and explain the process. You will then receive an invite to create your account, where you will enter your complete shipping and billing addresses. Simply add all the items you want to order from our website to your shopping cart and click on your cart to check out.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
As soon as you place your order we get working on it right away (so you can enjoy it sooner). That means we are unable to make any changes or modifications to an order after it has been placed and confirmed. If you make an error, please get in touch.
DO YOU DELIVER OUTSIDE OF CANADA?
At this time, our Sinkside & Amenities program is only available in Canada.
HOW CAN I PAY FOR THE ORDER?
We accept all major credit cards including MasterCard, Visa, and American Express.
HOW DO I TRACK MY ORDER?
When you place an order you’ll receive an email confirmation that your order has been received as well as a further email with the tracking information you need to be able to see where your delivery is. If you need any help with this feel free to contact us.
DO YOU USE STYROFOAM IN YOUR PACKAGING?
No, we pack our orders using paper to make sure it arrives safely.
OUR PRODUCTS & TOXIN-FREE PROMISE:
DO YOU USE GMO INGREDIENTS?
As part of our commitment to our Green List, all of our products are GMO-free. Look out for our GMO-free symbol online and transitioning onto our product labels.
WHAT IS THE DIFFERENCE BETWEEN PARFUM, FRAGRANCE AND ESSENTIAL OILS?
‘Parfum’ or ‘Fragrance’ is required by Health Canada when an ingredient listing for the scent of a product is too long for the label or the list is proprietary. We use Parfum in limited circumstances when the list of essential oils is too long for our label. We fully disclose all of our ingredients. Full scent ingredients will always be listed on our website if the list is too long for a label.
Essential Oils are highly concentrated plant oils. Essential oils have been used for centuries for traditional healing.
DO YOU TEST ON ANIMALS?
Absolutely not! If all body care companies would use only toxin-free ingredients, there would be no need to do any animal testing in our industry. We believe that not testing on animals is not enough. We will never, ever test on animals, but our goal is to change the industry and eliminate the need to test on animals altogether.
You can help make this happen by buying toxin-free products from companies that don’t test on animals. Not only do we not test on animals, but our products will not harm the natural habitats or aquatic life when they go down the drain and out into the environment. Let’s take care of our animal friends and the world they live in.
WHAT ARE YOUR EXPIRY DATES?
Some products will last longer such as soap and shampoo. Expiry dates are based on product being kept at room temperature or lower. If the product is stored in warm temperatures or humidity the expiry dates may be less than listed below.
ROSEMARY & MINT SHAMPOO 4L– 12 months (once opened)
ROSEMARY & MINT CONDITIONER 4L - 12 months (once opened)
ORANGE & JASMINE CONDITIONER 4L - 12 months (once opened) Cleaning instructions for refilling will be provided by your account manager.
LEMONGRASS BODY LOTION 4L – 6 months (once opened and stored properly) Cleaning instructions for refilling will be provided by your account manager.
LEMONGRASS FOAMING WASH - 12 months (once opened)
LEMONGRASS HAND & BODY WASH - 12 months (once opened)
WHOLESALE
Can I sell your products in my business?
Our management team has made the difficult decision to discontinue all new wholesale activities for the time being. The reason for this is with our rapid growth, our production facility is at maximum capacity right now. We can only supply our existing accounts and own RMSC retail stores as a result. This program is only for use in businesses, not for re-sale.
ALLERGIES
DO YOU USE INGREDIENTS CONTAINING GLUTEN?
At this time, none of our other products in the amenities program contain gluten but we are not a gluten-free facility, nor do we test for the presence or absence of it in our other products. To date, we have not had any feedback from celiac customers that they have had any issues with the rest of our line.
I AM ALLERGIC TO WHEAT. DO I HAVE TO WORRY ABOUT SKIN CARE PRODUCTS THAT CONTAIN WHEAT?
Some people who are allergic to wheat can get a skin reaction when they use products that contain wheat or gluten products. You should avoid products that contain wheat, barley, malt, rye, oat, and avena sativa (oat bran).
SOAP
CAN YOUR LIQUID SOAP BE USED FOR LAUNDRY?
We have not tested the soap for this purpose but people have used our bar soap (made into flakes) for laundry detergent. For the liquid soap, information on the net suggests:
Pour 1/4 cup of castile soap directly into your washing machine. This will make a safe, toxin-free laundry detergent. If you have hard water, increase the amount of soap to 1/3 cup. Use lavender- or citrus-scented castile soap to add a pleasant aroma.
Because we ‘superfat’ our bar and liquid soaps, please be aware there may be potentially a bit more residue left on clothing with our soap vs a competitor product.
HAIR CARE
DO YOU USE SODIUM LAUREL SULFATES OR ANY TYPE OF SULFATES IN YOUR SHAMPOO & CONDITIONERS? WHAT MAKES YOUR SHAMPOO LATHER AND WHAT IS THE PH?
We don’t use any sulphates and we never, ever will. The saponins in the soap nut extract do foam, with additional foaming coming from the coco betaine, which is made from coconut oil and beet root extract. Our shampoos are biological pH.
IS YOUR SHAMPOO SAFE FOR COLOURED TREATED HAIR?
Yes!